Operations Coordinator & Intake Specialist
Ivonne Muñoz serves as the Operations Coordinator and Intake Specialist at Seidlich Law, where she is the first point of contact for individuals and families reaching out to the firm for help. Bilingual in English and Spanish—both conversational and written—Ivonne brings clarity, warmth, and calm under pressure to every conversation, ensuring that prospective clients feel heard and supported from the very first call.
Ivonne brings more than five years of administrative, client-service, and legal support experience to the role. She began her legal career at Verderamo Law in Naples, Florida, where she supported attorneys with calendar management, client communications, and case documentation, building a strong foundation in legal practice. She most recently served as a Legal Assistant in criminal law with Escobar, Michaels & Associates in Tampa, where she managed client intake, scheduling, and documentation in a high-volume practice—experience that translates directly to the demands of criminal defense and family law work.
In addition to her client-facing and operational responsibilities, Ms. Muñoz is also skilled in paralegal work and is actively pursuing her paralegal certification. That combination of intake expertise, operational discipline, and substantive paralegal training makes her a key contributor to the firm today—and positions her for a long and meaningful career growing alongside Seidlich Law in the years ahead.
At Seidlich Law, Ms. Muñoz guides every new client through the intake process, from the first phone call through retainer, and partners with the firm’s leadership on the day-to-day operational work that keeps the practice running smoothly—from client coordination and CRM management to vendor relations and calendar control. Her dual focus on client experience and operational excellence allows the firm’s attorneys to stay focused on what matters most: delivering the strongest possible representation.
Ms. Muñoz pursued her Associate of Arts in General Studies at Florida SouthWestern State College and has continued her education with coursework toward a Paralegal Studies degree and a Bachelor of Arts in Political Science with a minor in International Relations at Florida International University. A graduate of Lely High School with honors and more than 100 community service hours, she has long demonstrated the commitment to service, integrity, and professionalism that defines her work at Seidlich Law every day.
